1. Our Commitment to Privacy

We are committed to protecting your privacy and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect:

• Personal information (name, contact details, date of birth)

• Health information (symptoms, test results, injury history)

• Payment and transaction details

• Website usage data (cookies, analytics)

Health information is only collected where necessary to provide services.

3. How We Use Your Information

Your information may be used to:

• Deliver healthcare services

• Issue and manage baseline screening

• Maintain clinical records

• Communicate about appointments, results, or services

• Improve service delivery and patient experience

• Send relevant health and service updates where consent is provided

4. Related Entities & Marketing Use

Personal information collected by Gippsland Concussion Clinic may be used by Absolute Injury Management Pty Ltd and its related entities for healthcare delivery, service improvement, and relevant marketing communications, where permitted by law and where consent has been provided.

You may opt out of marketing communications at any time.

5. Storage & Security

Information is stored securely using compliant clinical and digital systems. Reasonable steps are taken to protect data from misuse, loss, or unauthorised access.

6. Third-Party Providers

We use trusted third-party platforms (e.g. cognitive testing providers, booking systems, payment processors) to deliver services. These providers are required to maintain appropriate data protection standards.

7. Access & Correction

You may request access to or correction of your personal information by contacting us directly.

8. Cookies & Analytics

This website uses cookies and analytics tools to improve performance and user experience. You may disable cookies in your browser settings.